Remote employees require care to feel like part of the team

Working from home, hundreds of miles away from your boss, may sound like a perk, but that’s not always the case.

Ken Condren remembers the moment when he experienced the frustration his remote employees face. He was working from home, participating in a conference call and heard a side conversation going on, but had no idea what was being said. “I felt so out of the loop,” Condren recalls.

Today, businesses want the talent they want – and are more willing to hire or retain someone to fill a job even if they live or move thousands of miles away. Yet even with a great number of employees working remotely, nobody wants to be that guy who doesn’t get the inside joke during a conference call.

When the success of a team depends on the people, and all the people are scattered, it’s the manager who must make sure relationships stay vital and productivity high. Getting the most out of remote workers takes a manager who knows how to motivate and communicate from a distance. “Virtual workers still need a personal connection,” says strategic business futurist Joyce Goia, president of The Herman Group. “They want camaraderie and to feel like they are part of a team.”

More managers are using technologies such as videoconferencing, instant messenger and other collaborative software to help make remote workers feel like they are “there” in the office. Not being able to speak face-to-face can quickly be solved with Skype, Face Time or simple VoIP systems.

Condren, vice president of technology at C3/CustomerContactChan-

nels in Plantation, uses Microsoft Lync to connect virtually with a team spread across geographies and time zones. Employees see a green light on their screen when a colleague is available, signaling it’s a good time to video chat or instant message. Instead of meeting in physical conference rooms, team members get together in a virtual work room where they can hold side conversations during conference calls or meet in advance to prepare for the call. “You lose the visibility of waving hands during an in person meeting, but we can build that with virtual workspaces.”

Beyond that, Condren says he holds weekly video conference calls with his staff to help his remote workers become better team players. He also sets aside 45 minutes to an hour each week to check in with his remote workers. “It’s a little extra effort to make sure they are giving me the updates that happen casually in the office.”

Condren says adapting to a virtual workforce has allowed him to hire talent in any geographic market with the skill set he wants. And he has been able to hire them at competitive salaries.

In the current economy, such flexibility can be critical for a company looking to attract top talent. CareerBuilder’s Jennifer Grasz says the recession has created a less transient workforce, making it difficult for workers to sell their homes and relocate. “Employers are turning to remote work opportunities to navigate the skills deficit.”

Even from a distance, managers say there are ways to hone in on remote workers who are having problems. Billie Williamson managed virtual teams as a partner for Ernst & Young and would focus on the tone of someone’s voice during a group conference call. She would even listen for silences. “Silence can mean consent, or it can mean the person you’re not hearing disagrees or is disengaged.” If she sensed a team member was lacking engagement, she would follow up immediately.

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North Miami police investigating fatal hit-and-run

Police were investigating a fatal hit-and-run in North Miami Monday night that left an elderly man dead.

The accident occurred around 7 p.m. when the victim was apparently crossing at the intersection of North Miami Avenue and Northwest 123rd Street and was struck and killed, said police spokesman Maj. Neal Cuevas.

The driver failed to stop. Police said there appeared to be no witnesses to the accident.

The body of the black male was discovered in the middle of North Miami Avenue, Cuevas said.

Police said the fleeing driver only left behind a hubcap and pieces of shattered glass.

The victim’s name has not been released awaiting notification of next of kin.

Earlier Monday, the Florida Highway Patrol sponsored a Hit-and-Run Awareness event. They revealed that last year there were 20,000 hit-and-run accidents in Miami-Dade and Broward.

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'NCIS'Sneak Peek: Leon Vance Returns on 'Hereafter' Episode

The future of NCIS agency director "Leon Vance" (Rocky Carroll) was uncertain when his wife passed away and he took a leave of absence from the unit. In tonight's episode, the former director decides it's time to make his return, but not in the capacity he once held.

When Vance discovers a document that his wife had been hiding from him, he is set on path of confusion and anger that influences his decision to come back to the NCIS headquarters. However, he doesn't return to his prior position as director.

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"It's where he came from. He was a field agent, so getting back into that now and getting back into it in a more blue-collar manner has been a stretch for not only Rocky to play but also something different than he's been doing here," said Mark Harmon ("Leroy Gibbs"). "...Because it's different for him to play it, it becomes different for us to react against it."

As Vance's return seems inspired by his discovery of the document that he discovered that his wife been hiding from him, his motive to go back to work seems an impulsive decision, which questions his mental state.

VIDEO: Will Ziva & DiNozzo Form a Romance on 'NCIS'?

"There's also some concern from us as to whether or not he's in a mental place where he can be capable as an investigator with us," Sean Murray ("Timothy McGee") assessed.

While the rest of the NCIS team is glad to have him back at work, they have never worked with him in the field, which makes an interesting alteration of the dynamics of the work environment.

VIDEO: Meet the Actress Who'll Play Young Abby on 'NCIS'

"This is a totally different thing: from director to being on the field," noted Cote de Pablo ("Ziva David"). "It's actually an interesting episode because we've never seen him do that, first of all. We see him go through his own little battles as far as emotions go and what he's going through."

Check out the sneak peek of Vance's return in the video above, and watch the full episode of NCIS tonight at 8 p.m. on CBS.

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1 dead, 3 injured after fire rips through Queens home

A fire tore through a Queens apartment this morning - killing one and injuring three others, authorities said.

The blaze broke out around 5:10 a.m. in the building at 182-30 Wexford Terr. in Jamaica Estates, the FDNY said.

Firefighters found one man, in his 50’s or 60’s, dead inside the charred apartment and pulled out another victim who was in serious condition, the FDNY said.

The fire is believed to have started from someone smoking, a law enforcement source said.

The seriously injured victim was taken to New York Hospital of Queens.

There was also a third victim with minor injuries who refused medical attention, as well as a firefighter with minor injuries who was taken to Queens General Hospital, the FDNY said.

Firefighters placed the fire under control at 5:55 a.m., the FDNY said.

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Sign up for Feb. 21 Miami Herald Small Business Forum featuring Zumba’s CEO, 4 interactive panels

Prepare your best pitch for the Miami Herald’s Small Business Forum on Thursday, Feb. 21, at the south campus of our sponsor, Florida International University.

In addition to how-to panels and inspirational stories from successful entrepreneurs, our annual small business forum will include interactive opportunities with experts to learn about financing options and polish your personal and business brands.

During our finance panel, audience volunteers will be invited to explain their financing needs to the group. During our box-lunch session, they will be invited to pitch their business or personal brand to our coaches.

Those who prefer just to listen will be treated to a keynote address by Alberto Perlman, co-founder of the global fitness craze Zumba (see bio below). Panels include success stories from the local entrepreneurs who founded Sedano’s, Jennifer’s Homemade and ReStockIt.com; finance tips from experts in small business loans, venture capital, angel investments and traditional bank loans; and insiders in the burgeoning South Florida tech start-up scene. Scroll down to see the panelists’ bios

Plus, it’s a real bargain. $25 includes the half-day seminar, continental breakfast and a box lunch.

Register here.

Program

8 a.m.

Registration and continental breakfast, provided by Bill Hansen Catering

8:30 a.m. Welcome

Host: David Suarez, president and CEO, Interactive Training Solutions, LLC

•  Jerry Haar, PhD, associate dean & director, FIU Eugenio Pino and Family Global

Entrepreneurship Center

•  Alice Horn, executive director, Network for Teaching Entrepreneurship (NFTE South Florida)

•  Jane Wooldridge, Business editor, The Miami Herald

Miami Herald Business Plan Challenge Overview:

•  Nancy Dahlberg, Business Plan Challenge coordinator, The Miami Herald

8:45 a.m. Session I – Success Stories

Moderator: Jerry Haar, PhD, associate dean & director, FIU Eugenio Pino and Family Global

Entrepreneurship Center

Speakers:

•  Jennifer Behar, founder, Jennifer’s Homemade

•  Matt Kuttler, co-president of ReStockIt.com

•  Javier Herrán, chief marketing officer, Sedano’s Supermarkets

10 a.m. Session II – All about Tech

Moderator: Jane Wooldridge, Business editor, The Miami Herald

Speakers

•  Susan Amat, founder, Launch Pad Tech

•  Nancy Borkowski, executive director, Health Management Programs, Chapman Graduate School of

Business, Florida International University

•  Chris Fleck, vice president of mobility solutions at Citrix and a director of the South Florida Tech Alliance

•  Charles Irizarry, co-founder and director of product architecture, Rokk3r Labs

11:15 a.m. Keynote

Speaker: Alberto Perlman, CEO and co-founder of Zumba® Fitness

Introduction: Jane Wooldridge, business editor, The Miami Herald

11:45 a.m. Session III – Show me the money: Financing your small business

An interactive session featuring audience volunteers who will be invited to make a short investment pitch before a panel, including experts in microlending, SBA loans, traditional bank loans, venture capital and angel investing. Audience volunteers should come prepared with a two-minute presentation that includes details about current backing, how much money they are seeking and a brief synosis of ow that money would be used.

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The builders of the Sen. Marco Rubio brand

WASHINGTON --
Sen. Marco Rubio is on a breathless rise, a testament to his political skill and demographic appeal that last week saw him delivering the Republican State of the Union response and appearing on the cover of Time as “The Republican Savior.”

But behind the scenes is a relentless, methodical effort to build the Rubio brand, aided by a team of strategists and media handlers positioning the 41-year-old Floridian for an expected presidential run.

They include members of Rubio’s Senate staff and presidential campaign veterans who work for the political committee Rubio formed ostensibly to help elect other conservatives.

Instead the Reclaim America PAC has focused on consultants and building a national fundraising network. Last year, his PAC spent more than $1.7 million, with the vast majority going toward staff and fundraising, and about $110,000 going to other candidates, according to the Center for Responsive Politics.

“It connotes a machine, someone who is grooming his image for a jump to higher position,” said the center’s executive director Sheila Krumholz.

Rubio’s team plots policy and publicity moves, including his recent foray into the immigration debate. He was among eight senators working on a proposal, but Rubio took them by surprise — and ensured he would be front and center — with a Wall Street Journal piece laying out the framework before the group announced it.

The Rubio machine cultivates the image of a new breed of Republican, youthful, and as at ease talking about Tupac and the Miami Dolphins as talking about budget deficits. At the same time, advisors dole out nuggets to the news media, they aggressively contest even the smallest points in articles.

The political fascination with Rubio has made it easier for his team to build helpful story lines. When he first took office in the U.S. Senate, it was Rubio the humble, political star keeping his head down. That followed with periodic “major” policy rollouts — foreign policy, job creation, the middle class. When Rubio gives a speech, it’s invariably a “major” address. A young assistant is always there to record it on video and take photographs.

“It’s almost like he’s the Backstreet Boy of American politics, a Hollywood creation of what a model political candidate should be,” said Chris Ingram, a Republican communications consultant from Tampa who has been critical of Rubio. “He has to deliver on the hype but from a P.R. perspective, it’s textbook.”

And constant. Last week, Rubio issued 17 press releases. By comparison, former vice presidential candidate Paul Ryan, another potential 2016 candidate, released three.

Behind the scenes

Rubio’s political inner circle includes PAC employees Heath Thompson and Terry Sullivan, two operatives who made their names in South Carolina’s bare-knuckled political culture and are close with former Sen. Jim DeMint. The hyper-competitive Thompson is a college football fanatic more comfortable in a baseball cap than suit and tie.

For broad messaging strategy, there is the roguishly charming Todd Harris who knows practically everybody in the political media and is never shy about excoriating reporters.

The Senate staff includes Alberto Martinez, who goes back to Rubio’s days as speaker of the Florida House and can anticipate where critics might attack Rubio, and Alex Burgos, another Rubio campaign alum and true believer who pushes back at any hint of negativity in Rubio coverage.

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Prince Michael Jackson Conducts First-Ever Interview with 'Entertainment Tonight'

Prince Michael Jackson, the eldest son of the late Michael Jackson, has conducted his first-ever interview with Entertainment Tonight, sitting down with the cast of Oz the Great and Powerful in a segment that will air on Tuesday's show.

Under the tutelage of ET's Brooke Anderson, who gave him a few pointers before the interview, the 16-year-old Jackson interviewed Oz actors James Franco, Zach Braff, and director Sam Raimi.

PICS: Pics: Remembering Michael Jackson, King of Pop

In his interview, Jackson revealed his dreams to one day become a producer, director, screenwriter, and actor and seized the opportunity to ask the successful film stars for their advice in pursuing his dreams.

Franco, a filmmaker in addition to being an actor, advised: "I always tell people, 'Just go out and try and stop waiting around or dreaming it's going to happen. Just go and start doing some things on your own.'"

VIDEO: Legendary Mary Hart Moment: Backstage with Michael Jackson

Jackson, who was complimented for his composure in the interview, cited Oprah's effective casual style in a 2010 interview with him and two younger siblings as an inspiration for his demeanor during the interview.

Prince Michael's interview with the cast of Oz the Great and Powerful will air in its entirety on Tuesday evening's Entertainment Tonight. Check your local listings.

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Alec fast & slur-ious

Actor Alec Baldwin allegedly called a black Post photographer a racial epithet, a "crackhead" and a "drug dealer" during a confrontation on an East Village street yesterday morning, prompting police to intervene.

Baldwin had first been approached by a Post reporter while walking his dogs outside his East 10th Street pad at around 10:50 a.m. He was asked for comment on a lawsuit against his wife, Hilaria, involving her work as a yoga instructor.

G.N.Miller/New York Post

Alec Baldwin is caught in a photograph during a verbal spat with The Post's Tara Palmeri. According to Palmeri, who recorded the confrontation, Baldwin told her "I want you to choke to death."

The “30 Rock’’ star grabbed the reporter, Tara Palmeri, by her arm and told her, “I want you to choke to death,” Palmeri told police, for whom she played an audiotape of the conversation.

He then called G.N. Miller — a decorated retired detective with the NYPD’s Organized Crime Control Bureau and a staff photographer for The Post — a “coon, a drug dealer,’’ Miller’s police statement said.

At one point, Miller showed Baldwin ID to prove he’s a retired NYPD cop, which Baldwin dismissed as “fake.”

Cops were called, and Miller, 56, and Baldwin, 54, both filed harassment claims against each other.

Minutes later, Baldwin ranted on Twitter.

“Thank u 2 NYPD officers who came to my home 2day so that I could file a formal complaint against NY Post “photographer’’ who assaulted me,’’ he tweeted.

In another post, Baldwin referred to Miller, for unknown reasons, as “Ralston,” writing, “Moments after I tweet about the Post, Ralston, the ex-crackhead ‘photographer’ shows up at my door w 1 of Murdoch’s nieces in tow.”

He added, “Ralston claims he’s ex NYPD!! That can’t be!!! Ex NYPD don’t become crackhead, ex jailhouse paparazzi!”

The actor eventually removed most of the posts.

Miller also said the actor bumped him in the chest during their tete-a-tete, although Baldwin told cops the photographer “pushed into him,’’ according to the actor’s complaint.

Baldwin said he “asked [Miller] to keep his distance,’’ the complaint said.

But Miller said Baldwin was the one getting “too aggressive,’’ so he showed him his retired-cop ID.

Baldwin called the ID a “fake’’ and added Miller was a “crackhead” and a “drug dealer” who “just got out of jail,” Miller said.

Baldwin also made “disparaging remarks’’ about Miller’s mother, the photographer said.

As oblivious pedestrians walked by, Baldwin told him to “suck my d--k,” Miller said.

Baldwin also walked up to random people — including a dad pushing his child in a stroller — and told them Miller was an ex-con and drug dealer, Miller said.

“He was saying some serious racist stuff,” Miller said. “He said some choice words about my mother, and he was telling people in the street that I’m a drug dealer.

“He could have said a lot of other stuff. But he used all of the stereotypes associated with black people.”

Miller worked for the NYPD for nearly 15 years, spending most of his time in narcotics.

Although both men made police reports, it’s a case of he said-he said because the incident did not happen in the presence of a police officer.

Neither police complaint will go any further, except in possible civil action.

Baldwin’s spokesman, Matthew Hiltzik, called Miller’s accusations “completely false.’’

Baldwin, through Hiltzik, denied making the racist remarks, adding, “That’s one of the most outrageous things I’ve heard in my life.’’

But Baldwin has a history of making inappropriate comments to photographers.

Last June, the day before his wedding, Baldwin shouted to a black photographer on the street, “You gotta back up there Rodney.”

The photographer’s name wasn’t Rodney.

leonard.greene@nypost.com

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Small business lending rebounds in South Florida

For years, Pablo Oliveira dreamed of buying a property to house his high-end linen and furniture rental company, Nuage Designs, which has created settings for such glamorous events as the weddings of Carrie Underwood and Chelsea Clinton.

A few months ago, that dream came true, when Oliveira purchased a warehouse across the street from his current Miami location. He is now renovating the loft-like space with the help of a $2.1 million, 25-year small business loan.

“It allows me to own my own space as opposed to renting, and that will decrease my costs for infrastructure and allow me to build equity with time,” said Oliveira, who secured a U.S. Small Business Administration-guaranteed loan from Wells Fargo.

For small businesses like Oliveira’s, a loan can be the critical key to growing a business, as well as the kindling to ignite an operation.

Take Harold Scott’s fledgling Great Scott Security, which manufactures window guards in Hollywood that can open quickly in case of need.

When he was 13, Scott’s stepfather perished in a Georgia house fire because he couldn’t escape through heavy window bars. Scott made it his mission to fix the problem.

“I promised myself I would dedicate all my time to working on a solution,” said Scott, 60.

Now retired from a 23-year career in the U.S. Justice Department, Scott recently secured a $7,500 microloan from Partners for Self Employment. He used it to buy a computer and pay for marketing and other business expenses for his quick-release window guards, which have met national, state and Miami-Dade County fire safety codes.

During the depths of the recession, business owners often griped that gaining access to capital was their biggest hurdle. Saddled with bad loans, many banks were wary of making new ones. At the same time, both the value of collateral and the creditworthiness of many borrowers tumbled.

Now, at last, banks are starting to open their pocketbooks again, experts say, though lending is still not on par with pre-recession levels.

“There is no question that small business borrowing declined as a result of the recession and has yet to recover to pre-crisis levels,” said Richard Brown, chief economist for the Federal Deposit Insurance Corp., via email. “According to the Federal Reserve, total loans to noncorporate businesses and farms stood at just under $3.8 trillion in September, which remains below the peak of about $4.1 trillion in the fourth quarter of 2008.”

Signs of Growth

In South Florida, more businesses are applying for loans and getting approvals from banks, according to lenders, officials at government agencies and leaders of organizations that help small business owners secure loans.

“Lenders are expressing a greater interest than they have in the past few years in terms of meeting the needs of the small business community,” said Marjorie Weber, Miami-Dade Chapter Chair of SCORE, which helps business owners put loan packages together and refers them to bankers.

Loan figures are indeed rising. During the fiscal year ending Sept. 30, 2012, SBA-guaranteed loans were up in both Miami-Dade and Broward counties, according to the SBA. In fiscal 2012, 449 loans were approved in Miami-Dade, totaling $213.3 million, up from 426 loans for $154.4 million in 2011. In Broward, 262 loans for $91.4 million were approved in fiscal 2012, compared to 257 loans for $102.4 million in 2011.

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Speaker to discuss the Jews of Zimbabwe

You are invited to hear Modreck Zvakavapano Maeresera and Tudor Parfitt, as they lecture on "The Lamba Jews of Zimbabwe" at 6:45 p.m. Wednesday at the Jewish Museum of Florida, 301 Washington Ave. in Miami Beach.

You will want to attend this event; Maeresera is a leader in the Lemba Jewish community in Zimbaabwe. He coordinates a program of Jewish cyber-learning, studying with volunteer rabbis and teachers via the Internet in Harare, where he teaches other students what he has heard and recorded. In the rural congregation of Mapakomhere, 150 miles from Harare, Maeresera leads Shabbat services and promotes Jewish education.

In a press release statement he said, "My vision is to have a vibrant Lemba community that is fully committed to observing Judaism, the religion of our forefathers, and to have the necessary infrastructure that a Jewish community would need, such as synagogues and schools and religious leaders." He said, in the near future he would like to see Lemba fully reintegrated into mainstream Judaism.

Parfitt is the President Navon Professor of Sephardi-Mizrahi Studies and Research Professor in Florida International University’s School of International and Public Affairs, and has studied emerging Jewish communities around the works. He has studied the Lemba Jews for decades.

It’s free and open to the public.

Kids’ art event continues through Monday

The Children’s Trust will present a "Kids Grove Arts Party," from 10 a.m. to 6 p.m. through Monday in the kids zone at Peacock Park in Coconut Grove. The event is in conjunction with the celebration of the 50th anniversary of Abrakadoodle Coconut Grove Arts Festival.

Each day the Abrakadoodle staff will present "Art in Our World Curriculum," one-hour sessions where children will draw, paint, sculpt, design mosaics and collages and well as create in the styles of multicultural master artists to include Picasso, Bearden, Matisse, Miro, Hokusai, Monet, Martinez and Kahlo.

Other highlights will include a 10 a.m. show each day, the musical "Party with Picasso and Friends," presented by Sugar and Spice Puppet Theater, and at 11 a.m., the musical "The Dean of Green, " an eco-children’s theater production that teaches children the importance of growing up green, healthy living and protecting the earth. The play is directed by Corky Dozier, event creator and founder and director of the Coconut Grove Children’s Theater. Dozier also celebrates she 50th year in children’s theater, this year.

Author to speak in Key Biscayne

Lunch with an Author will present award-winning author Mary Murray Bosrock, presenting her newest book, "Grandma Has Wings," at noon Thursday in the Island room of the Key Biscayne Community Center, 10 Village Green Way.

Bosrock, a part-time resident of Key Biscayne, is a popular radio and television guest and has appeared on CNN, CNBC, Fox News and A&E Network. She said she got her "wings" when her two sons, Matt and Steve, gave her six granddaughters in eight years. It amazed her, she said, that her little girls noticed things like arm fat, brown spots, veins and dropping chins, and learned to love what she couldn’t change by turning it into a story. Her granddaughters loved the story so much, that Bosrock decided to share it with other grandmas.

She also is the author of the book series, "Put Your Best Food Forward," which sold worldwide and has been published in Polish, Chinese, Russian, Thai and India.

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